Privacy Policy A9 Agent –
Personal Data Protection for Malaysia Players

A9 Agent ("we", "Platform") takes our responsibility to protect the privacy and personal data of every individual who interacts with our platform seriously. This Privacy Policy is established to provide full transparency on how we handle your information.

We understand that your trust is our most valuable asset. As such, every decision regarding data handling is made with your interests and privacy as an a9 agent member at the forefront. This Policy is written in plain language so you know exactly what happens to your information.

If you have any questions or concerns about privacy after reading this policy, the a9 agent customer support team is available to assist you via the platform's live chat at any time.

A9 Agent collects various types of personal data depending on how you interact with our platform. Below is a summary of the data categories collected:

Your personal data is collected through several key channels when you interact with the a9 agent platform:

• Account registration — information you provide directly during the registration and identity verification (KYC) process.
• Platform usage — gaming activity, deposit and withdrawal transactions, and interactions with platform features are automatically recorded in our systems.
• Devices and technology — technical information such as IP address, browser type, and operating system is collected automatically via cookies and similar tracking technologies.
• Support communications — when you contact our customer support team via live chat or email, the communication record is retained for service quality purposes.
• Third-party verification — during the KYC process, we may verify your information through trusted third-party identity verification services.

A9 Agent does not collect your data from public sources such as social media without your consent, and we do not purchase data lists from any data brokers.

Every piece of data we collect is used for clear and legitimate purposes. a9 agent uses your personal data for the following:

• Account management — creating, verifying, and managing your member account on the platform.
• Transaction processing — processing deposits, withdrawals, and any financial transactions you make.
• KYC and AML compliance — meeting legal requirements related to identity verification and anti-money laundering.
• Platform security — detecting and preventing fraud, hacking, and suspicious activity that could compromise the security of your account and the platform as a whole.
• Service improvements — analysing usage patterns to improve platform performance, introduce new features, and enhance the user experience.
• Service communications — sending important notifications relating to your account, transactions, promotions you have subscribed to, and platform updates.
• Responsible gaming — monitoring gaming patterns to identify signs of problem gambling and provide appropriate support.

A9 Agent does not use your data for purposes beyond the scope stated above without first obtaining fresh consent from you.

A9 Agent does not sell your personal data to any third parties. However, in certain limited situations, we may share your data with the following parties:

• Payment service providers — to process your deposits and withdrawals securely. They receive only the minimum data necessary for that purpose.
• Game software providers — to operate the games you play. Data shared is limited to the information required for game round verification.
• Identity verification services — for KYC purposes to verify your identity during the registration process or when requested.
• Legal authorities — a9 agent will disclose your data to law enforcement agencies or regulatory bodies when required to do so by applicable law.

All third-party service providers we work with are bound by strict data protection agreements and are not permitted to use your data for their own purposes outside the scope of services provided to a9 agent.

A9 Agent implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, or modification:

• 256-bit SSL encryption — all communications between your device and our servers are encrypted using industry-leading encryption technology.
• Encryption of data at rest — sensitive data such as passwords and financial details are stored in encrypted form, never as plain text.
• Two-factor authentication (2FA) — we provide and encourage the use of 2FA on all accounts to add an extra layer of protection.
• 24/7 security monitoring — our cybersecurity team continuously monitors our systems to detect any suspicious activity or intrusion attempts.
• Internal access control — a9 agent staff only have access to the data required to perform their duties. Access to sensitive data is restricted to the absolute minimum level necessary.
• Regular security audits — our systems undergo regular penetration testing and security audits by independent parties to identify and patch any vulnerabilities.

While we take all reasonable precautions, no system in the world can be guaranteed 100% secure. Should any security incident involving your data occur, we will notify you promptly and take appropriate corrective action.

A9 Agent uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies — collecting information about how you use the platform to help us improve our services. All data is collected anonymously.
• Functional cookies — allows the platform to remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies — used to understand overall platform usage patterns for the purpose of continuous improvement.

You can control or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the a9 agent platform.

As an a9 agent member, you have the following rights regarding your personal data. We fully respect these rights and will process any request within a reasonable timeframe:

A9 Agent retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.

• Active account data — retained for the duration your account is active and for a defined period after account closure to meet legal compliance requirements.
• Financial transaction records — retained for the minimum period prescribed by applicable financial and tax regulations.
• Support communication logs — retained for 12 months from the date of communication for service quality assurance purposes.
• Technical data and system logs — retained for 6 months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

The a9 agent platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we find that personal data of a minor has been collected without appropriate age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who discover that their child has registered on our platform are advised to contact our support team immediately.

A9 Agent reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes occur, we will:

• Displaying a clear notice on our platform's home page.
• Sending notifications via email or the platform's internal messaging system to all registered members.
• Updating the "Last Updated" date shown at the top of this page.

Continued use of the a9 agent platform after any policy amendment takes effect will be considered acceptance of the updated privacy terms. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how a9 agent handles your personal data, we encourage you to reach out to us through the following channels:

• Live Chat — the fastest way to get an immediate response, available 24 hours a day, 7 days a week within the a9 agent platform.
• Privacy Email — [email protected] (please include "Privacy Enquiry" in the subject line of your email).

Our team will respond to privacy-related inquiries within 3–5 business days. For more formal data rights requests, the processing period is up to 30 business days from the date a complete request is received.